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INFORMATION TECHNOLOGY
MANAGER
EXECUTIVE SUMMARY
INSTRUCTIONAL TECHNOLOGY SCHOLAR
Published 3rd year doctoral student in instructional technology with 4.0 GPA. Fluency with research based best practices in educational technology implementation, and training. 15 year veteran of public speaking and training in IT, including 7 semester-length accredited college courses in programming and networks developed and taught.
SERVICE EXCELLENCE EVANGELIST
Vocal advocate and graduate of all available TTU QSPD service courses including Covey's 7 Habits, with a proven record of professional handling of difficult customers and stressful conditions. Personal values and character based on integrity, human empathy, and a daily determination to seek a positive attitude.
KNOWLEDGABLE FINANCIAL ANALYST
Forecasting and procurement philosophy which balances total cost of ownership with total organizational value both internal and external. Meticulous attention to efficient, easily understood and accurate accounting and inventory records.
EXPERIENCED TECHNOLOGY MANAGER
Promoted to manager of 26 electrical engineers in US Navy. Promoted to site commander (rank: Captain) for hi-tech contract sites over 5 to 7 other security officers with BayCenter Security. Project Mgr for School of Communication Arts. Project Leader over 4 IT techs when consulting. Currently managing 9 student technicians. Master degree in Business Administration (MBA) with concentration in IT management.
CERTIFIED NETWORKING & WEB PROGRAMMER
Experience building, installing, repairing, and purchasing servers, routers, videoconferencing and other hardware and software. Attained 7 of the most recognized top certifications in computer networking and security. Have consulted both international and small business in network & security software implementation.
PROFESSIONAL CERTIFICATIONS
Certified Hacking Countermeasures Professional (CHCP) Cisco
Certified Networking Associate (CCNA)
Microsoft Certified Professional (MCP) CompTIA
Network+
Microsoft Certified Systems Engineer (MCSE) CompTIA
Security+
Microsoft Certified Systems Administrator (MCSA)
* License number, documentation and certifying authority available upon request.
EMPLOYMENT HISTORY
2007– Present: Webmaster & Systems Support |
Texas Tech University (College of Business Admin) |
Design and debug Actionscript, CSS, Javascript, PHP, VBScript, and ASP.Net based websites. Provide last stop solutions for expert level consulting and troubleshooting of helpdesk, multimedia team, database development, and website programming. Recreated production environment in virtual test lab for migration testing of enterprise servers. Ensured security and successfully installed and migrated servers including over 200 host-header websites, and over 50 databases.
2006– 2007 Senior PC/Network Support |
Texas Tech University (College of Educ) |
Schedule, coordinate, and manage iTV videoconferences and troubleshoot, repair, and install iTV technology for distance education courses. Create database management systems for room scheduling. Advertise, interview, schedule and supervise a team of 10 student worker technicians on site. Plan, organize, and develop new service level goals, major College-wide consulting initiatives, and departmental procedures for Faculty Support. Occasionally help resolve PC and apple computer problems as well as network & wireless issues to support the faculty of the college of education.
2005–2006 Graduate Research Assistant |
Texas Tech University (College of Educ) |
Plan, design, and write code for software based tutorials, which allow narrated and animated instruction on database systems, under strict functional requirements which test scientific theories of learning. Deliver e-learning programs via website as experimental runs. Compile database of results, analyze statistically in SPSS, and write scientific paper of findings. Supervise experimental runs of several hundred student subjects.
| 2005 Senior Programmer / Analyst |
Texas Tech University (Advising Center) |
Developed software code and documented a high security web interface application connecting to a managed database in a controlled facility. Design and write various other internal and external web applications and websites as required. Provide research and evaluation of new technologies, and conduct departmental training for all staff. Document inventory and audit of ACTT & the McNair Scholars Depts.
| 2001 – 2004 Principal |
SafetyNets Inc. |
Incorporated, licensed, marketed, and managed a computer security consulting company which creates computer network designs, troubleshoots problems, and administers IT services for small business in central North Carolina. Hired and supervised 2 to 4 IT techs on large contracts. Coordinated and maintained oversight over all technology projects and new clients, working with executive level business owners and managers. Reduced risk for businesses via internal and external network and desktop PC security. Improved efficiency of business operations for clients to cut cost and increase productivity.
| 2003 Infrastructure Consultant |
GlaxoSmithKline |
Helped design a single sign-on solution (LDAP) for one of the worlds largest private networks. Supported a global computer infrastructure & customized corporate web-services portal by consultation to API programming groups for a worldwide security network providing for authentication of users via SunONE Integration Services (formerly iPlanet).
| 2002-2003 College Instructor, Networking Program |
School of Communication Arts (SCA) |
Responsible for hands-on router & server labs. Counseled and advised students, and lectured in upper level classes. Developed and was the sole instructor for the following accredited courses:
Dreamweaver MX, Apache Web Server Admin, Linux Install/Admin, Win 2000 Srv/Pro, i-Net+, E-Commerce Project Management, Javascript/VBScript, Security+, Wireless Networking
| 2003 Project Manager |
School of Communication Arts (SCA) |
Programmed IP/PBX hybrid phone system. Supervised other IT staff on projects requiring assistance. Created school capital inventory database including reporting, and db management. Installed IP based security camera system. Developed, planned, and implemented web-based attendance reporting and tracking db system. Editor of official school external website. Reported directly to the Vice-President of the school on all matters projects, including progress reports and budgetary expenses.
| 2000-2003 Tier 2 Helpdesk Analyst |
Postal Innovations Inc. / IBM – USPS http://web.archive.org/web/*/http://www.PostalInnovations.com |
NETPOST CERTIFIED PROJECT; Organized, coordinated, and documented work-flow processes for a new helpdesk to support a high security encrypted internet messaging system. Systems were designed to transport sensitive government data to various Federal agencies using internet pathways. Analyzed project progress and presented results to executive staff in metrics, documentation, summary evaluations.
POINT OF SALE (POS) HELPDESK; Resolved & repaired remote network & computer issues for US Postal Office servers, workstations, and local area network equipment. Trained and mentored entry level employees.
| 1997-2000 Post Commander |
BayCenter Security Inc. |
Trained and supervised licensed officers as site manager. Conducted and documented felony, misdemeanor, and injury investigations of incidents and liaison with local and state agencies. Created official site daily procedural documents, and designed client security and emergency response processes.
| 1997-1999 Website Technician |
PGA Tour Nat’l HQ, IS Dept. |
Assisted in programming java applets, simple HTML, and server scripts. Operated live internet scoring system setup, operation, troubleshooting, and testing. Interfaced with major media vendors in Japan, USA, England, Australia, and other countries for “live” score feed setup from servers for world highest traffic golf website.
EDUCATION:
| 2005-current |
TTU Lubbock, TX. |
GPA = 4.00 cumulative (as of summer 2008)
Doctoral Student
Degree Program:
Instructional Technology
Research: Flash e-Learning, Integration of Emerging Technologies, Web
2.0 Immersion
| 2002-2004 |
NCSU Raleigh, NC |
GPA = 3.41 cumulative
Degree Conferred:
Master of Business Administration
(MBA)
Concentration: IT Management
NPV, Cash Flow,
Financial Risk Analysis, Options, & other Financial Metrics,
Marketing, etc.
| 2000-2001 |
Cisco Networking Academy |
4 Semesters hands on Labs: Catalyst 1900s, 1600 Series Routers, TFTP, WAN, VLANs
| 1995-2000 |
UNF Jacksonville, Fl. |
GPA = 3.49 cumulative (2 degrees combined) Student Affairs Leadership Scholarship
Degrees Conferred:
Bachelor of Science BIOLOGY Premed
Bachelor of Arts PSYCHOLOGY
| 1993-1995 |
UNC Pembroke, NC. |
GPA = 3.8 cumulative
AWARDS: Dean’s List, Chancellor’s List, NC. Chancellor’s Scholars Program & Scholarship
| 1988-1993 |
USN Nuclear Engineering Program |
Documented majority
of credits toward Bachelor
of Science Nuclear Engineering
Over 25 Certifications Achieved for Numerous Engineering Roles
(1990-1992)
Nuclear Reactor Operator License (1990) Board Certified
S1C Nuclear Prototype School (1990) Graduate
Nuclear Power School (1989) Graduate
Nuclear Electronics ‘A’ School (1988) Graduate
| 1988 |
W.G. Enloe High School |
H.S. Diploma; Various GT/AP classes in subjects from Quantum Mechanics to Calculus
Military Service Medals: Joint Meritorious Medal w/ Oak Leaf Cluster, Humanitarian Service Medal, National Defense Service Medal, SW Asia Service Medal w/ Bronze Star
Memberships: Golden Key National Honors Society, Psi Chi Honors Society, Premed Society, Kappa Delta Pi International Honors Society in Education
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